Where are you located?   

Our company located in the beautiful Hawaii and our factories are located in China.


How to contact you?

Email: Support@bethandbrianqipao.com

The best way to contact us!

24/7 Email Support, we'll get back to you as soon as we can!

In Store Live Chart 

10:00 AM-10:00 PM (Hawaii time zone)

Socia media

Instagram: bethandbrianqipao

Facebook: bethandbrianqipao2020


Where do you ship to?  

We mainly ship to USA, but we also ship worldwide. We ship to North America, South America, Europe, Asia, East Europe, Middle east, Russia and Africa.

If you do not see your country listed, please contact us and we will make it happen!


When will my order ship?

Orders are fulfilled in our office in Hawaii or warehouses in China, there is a 1-3 business day processing time for each order; it may take longer for the holiday season.  


How long will it take to receive my order?

We offer Standard shipping and Express shipping service. Express shipping takes up to 5-7 business days, and Standard shipping takes up 10-20 business days.

Kindly note that delays possibly can occur in transit, due to the flights or holds at your local customs office, so it may take longer for an order to be delivered. If your order is urgent please make sure to use the Express shipping.


What should I do if my order hasn't been delivered yet?

Shipments may be subject to delays due to customs, regions, and national holidays. If your estimated delivery date has passed, Please contact us at: Support@bethandbrianqipao.com, we will be there for you and find ways to solve the problem for you.


What payment methods do you accept?

We accept Paypal, Debit and all major Credit Cards


What is your ordering process?

Ordering process is simply 3 quick steps:

  1. Select your favorite items and add them to cart

  2. Enter your billing and shipping information

  3. Checkout


How do I apply a coupon code?

  • Coupon code section lies between your listed items and checkout! ( Click show order summary)

  • Entering your coupon code then hit ➡️  to apply discount.


What is your return and refund policy? 

  • We will gladly accept returns and Exchanges that are postmarked within 14 days of the day you receive your parcel. Please follow the link to start your returns and exchanges here: RETURN&EXCHANGE  


Can I cancel my order? 

We can only process cancellations for items that have not processing yet. Please contact Support@bethandbrianqipao.com with your order details, and we will cancel your order and provide a full refund. 


What if there is an issue with my item?

Please email our customer service at support@bethandbrianqipao.com with photos showing the issue and we will make sure to follow up with you to resolve the issue.


Can I place a bulk order?

Yes, we accept whole sale orders and bulk order, please email us at support@bethandbrianqipao.com if you want to place a bulk order so that

1) We will make sure if we have enough inventory for you.

2) We will give you a bulk order discount.