Frequently Asked Questions

Where are you located?

Our company headquarters are located in the beautiful state of Hawaii, USA. Our manufacturing base is located in China, which allows us to ship from both Hawaii and China simultaneously.

How do I contact you?

Email: support@bethandbrianqipao.com
Email is the best and fastest way to reach our customer service team. We offer 24/7 email support (except public holidays) and will get back to you as soon as possible.

What if there is an issue with my order or item?

Please rest assured — we’re here to help. Email us at support@bethandbrianqipao.com with photos showing the issue and your order number. We will follow up with you promptly to resolve it.

Where do you ship to?

We ship worldwide, including North America, South America, Europe, Asia, Eastern Europe, the Middle East and Africa. If you don’t see your country listed at checkout, please contact us and we’ll do our best to accommodate you.

When will my order ship?

Orders are processed and fulfilled within 1–5 business days from our Hawaii headquarter or our China warehouses. Processing times may be longer during peak holiday seasons.

How long will it take to receive my order?

We offer two shipping options:

DHL/UPS/FedEx Express Shipping: 5–8 business days
Standard Shipping: 15–20 business days

Please note that delays can occasionally occur due to customs clearance, flight schedules, or local postal services. If your order is time-sensitive, we strongly recommend choosing Express Shipping.

What should I do if my order hasn’t arrived yet?

Shipments may experience delays due to customs, regional factors, or national holidays. If your estimated delivery date has passed, please contact us at support@bethandbrianqipao.com with your order number and we will investigate and assist you right away.

What payment methods do you accept?

We accept a wide range of payment methods for your convenience:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
PayPal
Shop Pay — save your details for faster checkout
Apple Pay
Google Pay
Amazon Pay

All payments are processed securely at checkout.

How do I place an order?

Ordering is quick and easy — just three steps:

Select your items and add them to your cart.
Enter your shipping and billing information.
Complete checkout.

How do I apply a discount or coupon code?

At checkout, click “Show order summary” to expand your cart. You’ll see a coupon code field — enter your code and click the arrow (→) to apply your discount before completing payment.

Where should returns be sent? What is your return and exchange policy?

Our Return warehouse is located in the U.S. , We gladly accept returns and exchanges on eligible items postmarked within 14 days of the date you receive your parcel. Please visit our Return & Exchange Policy page to start your return or exchange.

Please note: custom-sized orders are non-refundable.

Can I cancel my order?

We can process cancellations for orders that have not yet entered processing. Please contact us at support@bethandbrianqipao.com as soon as possible with your order details, and we will cancel your order and issue a full refund if eligible.

Do you accept bulk or wholesale orders?

Yes! We welcome wholesale and bulk orders. Please email us at support@bethandbrianqipao.com with your requirements. We will:

Confirm inventory availability for your order.
Provide a bulk order discount based on quantity.

How do I choose the right Qipao or Tang suit size?

Please check the size chart on the product page before ordering, as sizing may vary by style. Compare your body measurements with the chart rather than relying only on your usual clothing size.

For help taking measurements, visit our Measuring Guide email support@bethandbrianqipao.com with the product link and your measurements. Don’t have a measuring tape? Use t his guide to find the body measurements that correspond to your US clothing size.

Do you offer custom sizing?

Yes, explore our custom-made Qipao/Cheongsam styles in our Customize collection: Customize collection. Custom orders are non-refundable. Before placing your order, please review our Measuring Guide to help you submit accurate measurements: Measuring Guide .

How should I wash and care for my Qipao or Tang suit?

Care requirements vary by fabrics and decorative details. Follow the care label and our Maintains Guidance provided for your garment.

Can you help me choose an outfit for a wedding or special event?

Yes! Email support@bethandbrianqipao.com with your event date, preferred colors and styles, measurements, and delivery destination. We can help you explore suitable options and check estimated timing before you order.

FAQs